When we upgrade our smartphones, we expect the new device to provide a better user experience than the previous one.

After all, big tech companies like Apple have primed us to anticipate exciting, enhanced features with the release of their latest devices.

While most of us desire a bit of fun from a new smartphone, what we want most from it is to perform well as an audio communication device.

Unfortunately, the iPhone 12 has failed to meet those expectations for many hearing aid users.

If you’re one of them, you’re probably familiar with the sound quality and Bluetooth connectivity issues that frequently happen when pairing hearing aids with the iPhone 12.

Why An Audiologist Is Addressing The iPhone 12 User Experience

I know it can be extremely frustrating when technology doesn’t work as it should.

Although treating hearing disorders is my primary duty as an audiologist, I take a person-centered rather than ear-centered approach to practicing audiology.

Since my audiologist colleagues at Alabama Hearing Associates share that commitment, we prioritize issues that impact the quality of life for people living with hearing loss.

That makes troubleshooting hearing aid problems a regular part of our practice. Also, we know having hearing aid issues with your smartphone can have a negative impact on your overall quality of life.

What Are The Hearing Aid Problems With The iPhone 12?

The main issues are related to Bluetooth connectivity and poor sound quality. After connecting hearing aids to the smartphone, the hearing aids often disconnect in one or both ears.

When the hearing aids are connected to the iPhone 12, users have reported hearing loud static sounds.

One user reported the static sound “goes back and forth between right and left ears and is very loud and horrible.” Clearly, this not the kind of experience anyone wants to have during a phone call or while streaming audio.

To complicate matters, Apple issued iOS 14, a significant upgrade to the software that operates Apple devices, just before releasing the iPhone 12. It can be difficult for the user to know whether the problem is with the hearing aids, the iPhone 12, or iOS 14.

Perhaps that accurately describes what you’re trying to figure out right now. If your sound issues started when you upgraded to the iPhone 12, I feel confident in saying your hearing aids are not causing these problems.

When a technology issue originates with hearing aids, the problem is usually limited to a particular hearing aid model or brand.

The iPhone 12 sound issues involve a variety of hearing aid brands.

Resolving Sound Issues With The iPhone 12

Since hearing aids have been ruled out as the source of these sound issues, we must conclude they originated with either iOS 14 or the iPhone 12 itself.

Apple is aware of these issues and has recommended that users update their software to iOS 14.2.1 or later.

My colleagues and I are available to help you troubleshoot hearing aid problems you haven’t been able to resolve on your own.

Alabama Hearing Associates is a full-service hearing center that offers cleaning and repair for your hearing devices.

Contact us for assistance.

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Dr. Sarah Kate Fisher

Dr. Sarah Kate Fisher was born and raised in Huntsville and received her bachelor’s from the University of Alabama and her doctorate from Auburn University.
    Basic Hearing Test

    A basic hearing test begins with an air conduction test. You will be seated in a soundproof booth and single-use, foam earphones will be inserted into your ear canals. The Audiologist will ask you to push a button or raise your hand when you barely hear a series of beeps (tones) presented at various frequencies (pitches) to obtain your air conduction thresholds.

    To determine whether your hearing loss is a conductive (mechanical) loss, sensorineural (permanent) loss or combination of the two, we perform a bone conduction test.  

    For this test, a head band is place on the bone behind one of the ears to obtain your bone conduction thresholds. This process provides a different form of sound transmission using vibration, which bypasses the eardrum and the middle ear bones and directly stimulates the auditory nerve. When you hear the beeps/tones, you will push a button or raise your hand.

    If bone conduction thresholds are better than air conduction thresholds (through the foam inserts), you have a conductive hearing loss. This suggests a problem with the mechanical structures (moving parts) of the ears.

    Conductive hearing loss is often a medically treatable condition for which we will provide you with a referral to an Ear, Nose and Throat (ENT) physician. However, if bone and air conduction thresholds match, it indicates a sensorineural hearing loss (permanent), and the treatment will likely involve hearing aids.



    Comprehensive 5-Year treatment plan with premium technology

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    The All-Inclusive treatment plan offers long-term value for your on-the-go lifestyle, providing everything you need to connect with family and friends for years to come.


    • Stellar hearing devices from top manufacturer (rechargeable option available)

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    • Same day diagnosis and in-office repair during weekdays for devices dropped off before 3:00 p.m.

    • 5-Year full-service repair warranty

    • Unlimited remote hearing aid adjustments

    • 100% moisture removal by Redux and cleaning

    • Hearing aid supplies (stock receivers, batteries, domes and filters)

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