What Happens If My Hearing Aid Dies?

If your hearing aid has stopped working and you aren’t able to resolve the problem using our troubleshooting tips, the next step is to call us to schedule a Drop-Off Repair and Recovery. This process allows our patients to conveniently drop off hearing aids at our door and receive reliable in-house diagnostics, repairs, and total recovery of devices instead of immediately being sent off to the manufacturer for repair.

What Are You Able To Do That I Can’t?

  1. Thorough cleaning of the device: The first step is to clean your devices with our professional-grade equipment to clear any debris or wax, as these can impede sound. Filters (also known as wax traps) are first on the list of components to check and replace, as these tiny filters can make a huge difference in the sound output. The wax traps are removed not just to be replaced, but also to directly vacuum the speaker as debris can get past the filter. If appropriate, we would then either replace the casing or microphone cover. You would be surprised how often a thorough cleaning revives a hearing aid that was otherwise dead!
  2. Removing all moisture: Every device that goes through the Drop-Off Repair and Recovery process will receive a Redux treatment to remove 100% of moisture. The Redux system is our newest tool and has significantly reduced the amount of hearing aids sent off for repair. Even though hearing aids are water resistant they aren’t waterproof, moisture is still the number one reason devices are sent to the manufacturer. Depending on how much moisture is removed during the process, we may discuss ways to manage moisture at home during your pick-up appointment.
  3. Electroacoustic analysis: Once we have given your hearing aid a thorough cleaning, addressed any exterior issues, and removed moisture, we then run electroacoustic analysis (EAA) to have a better idea of what may be malfunctioning. The results are then compared to specifications provided by the manufacturer; if the device is within tolerances we know that the hearing aid is working just like it did when brand new. EAA may be the most crucial step of the Repair and Recovery process because some of the problems it detects can be imperceptible otherwise.

The outcome of each of the steps above helps us determine the next best course of action to take during the Repair and Recovery process. If the outcome of each of these steps is good, a final listening check completes the Repair and Recovery process and we call to let you know it’s ready! The cost of the drop off repair and recovery is $125 but is included in the Continued Care & Coverage Plan. When you arrive to pick up your hearing aid, we like to go over what was done for your device and potential ways to avoid the problem in the future.

If your hearing aid cannot be repaired or recovered in our office, it can be sent on for further diagnostics with the manufacturers. We do try our best to service your hearing aid in office—unfortunately, there are circumstances where manufacturers are more equipped to handle the problem at hand. 

If your hearing aid is in need of a Drop Off Repair and Recovery or if have any questions about our Continued Care & Coverage Plan, please call us at 256-319-4327 or submit a contact request and one of our helpful team members will call you back shortly.

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Dr. Sarah Kate Fisher

Dr. Sarah Kate Fisher was born and raised in Huntsville and received her bachelor’s from the University of Alabama and her doctorate from Auburn University.
    Basic Hearing Test

    A basic hearing test begins with an air conduction test. You will be seated in a soundproof booth and single-use, foam earphones will be inserted into your ear canals. The Audiologist will ask you to push a button or raise your hand when you barely hear a series of beeps (tones) presented at various frequencies (pitches) to obtain your air conduction thresholds.

    To determine whether your hearing loss is a conductive (mechanical) loss, sensorineural (permanent) loss or combination of the two, we perform a bone conduction test.  

    For this test, a head band is place on the bone behind one of the ears to obtain your bone conduction thresholds. This process provides a different form of sound transmission using vibration, which bypasses the eardrum and the middle ear bones and directly stimulates the auditory nerve. When you hear the beeps/tones, you will push a button or raise your hand.

    If bone conduction thresholds are better than air conduction thresholds (through the foam inserts), you have a conductive hearing loss. This suggests a problem with the mechanical structures (moving parts) of the ears.

    Conductive hearing loss is often a medically treatable condition for which we will provide you with a referral to an Ear, Nose and Throat (ENT) physician. However, if bone and air conduction thresholds match, it indicates a sensorineural hearing loss (permanent), and the treatment will likely involve hearing aids.



    Comprehensive 5-Year treatment plan with premium technology

    If you want premium “out of this world” technology and the highest level of service and expert support, our All-Inclusive treatment plan is the right investment for you.

    The All-Inclusive treatment plan offers long-term value for your on-the-go lifestyle, providing everything you need to connect with family and friends for years to come.


    • Stellar hearing devices from top manufacturer (rechargeable option available)

    • Wireless accessory included at no charge

    • Comprehensive Annual Visit including hearing assessment, hearing device adjustment, and 19-Point preventative maintenance valutaion

    • Bi-annual hearing aid software update and reprogramming

    • Same day diagnosis and in-office repair during weekdays for devices dropped off before 3:00 p.m.

    • 5-Year full-service repair warranty

    • Unlimited remote hearing aid adjustments

    • 100% moisture removal by Redux and cleaning

    • Hearing aid supplies (stock receivers, batteries, domes and filters)

    • $1000 contribution towards purchase of upgraded technology within 48 months

    • 3-Year replacement warranty for loss or damage (no deductible)

    • Dedicated team of hearing care experts at your service

    • Unlimited teleaudiology appointments

    • Access to our “speed of light” repair specialists

    Schedule Appointment

    Choose Your Level of Technology

    A Comprehensive12-Step Functional Hearing Assessment

    If you struggle to understand conversations in social situations, restaurants, or other noisy environments, you do not need to schedule a basic hearing test. You certainly don’t need to schedule a “free” hearing screening or online hearing test.

    You need to schedule a “Connect 365” Functional Hearing Assessment at Alabama Hearing Associates!

    Hearing Technology with a Methodical Plan

    Our community understands better than most what can be achieved when you combine technology with human intelligence and persistence. It is much the same with hearing technology.

    The latest hearing aid technology is incredibly powerful, offering stellar sound quality and performance. Wireless connections allow phone calls, music and television to stream directly to your hearing aids for exceptional clarity.

    But hearing aids do not fit and program themselves! For best outcomes, you also need the human touch and expertise provided by our Doctors of Audiology.

    How do I know my new hearing aids are working properly?

    Without verifying that the hearing aid is working correctly from the start, all of the other steps in the hearing aid fitting process are useless. The most sensitive quality control measure is something called Electroacoustic Analysis. We complete EAA on every new set of hearing aids, before delivery of repaired devices, and on an annual basis.

    What Is Real-Ear Measurement?

    Real-ear measurement (REM) is how an audiologist knows that hearing aids are working the way they should in each patient’s ears.

    Ears are as unique as a fingerprint. Because of this, every ear will collect sounds differently.

    Even if I had two patients with the exact same hearing loss and hearing aids, there’s almost no chance the hearing aids would be programmed the same way.

    Orientation, Counseling, and Follow-up

    Dr. Cliff (the creator of the Best Practice Pro Network) said it best:

    “Having a detailed orientation can dramatically improve how much success you have with hearing treatment.  Counseling & Follow-up care can also ensure that you have success for years to come.  Regular visits to a hearing care provider who spends the time to discuss treatment related information and who will maintain your devices is extremely important.”

    During the orientation, your provider will give you the tools you need to be a successful hearing aid user. Everyone has different learning styles and we want to make sure whatever works best for you is what’s used. After the 75 day adjustment period, routine checkups are necessary to maintain the hearing aids and to ensure optimal hearing healthcare. 

    Real World Adjustments

    Your hearing loss didn't occur overnight, so it will take some time to adjust to the hearing aids. Your patience and persistence will be well worth it.

    Wireless Connections

    Most hearing aids automatically come with wireless streaming from smartphones and it has been a lifesaver for those that are working remotely and spending hours on teleconferences. As for other wireless accessories, the two most popular solutions are a small microphone used in less-than-ideal listening environments and a TV streamer that streams the TV’s sound directly into your ears—which can be a lifesaver when watching British TV shows or during football season. If your audiologist believes they would be beneficial for you, they will discuss your options and demonstrate the device in the office.

    Assessing Outcomes

    To ensure the most success with your hearing devices, we measure the benefits of amplification at the end of your adjustment period—some of the surveys and tests included in the “Connect 365” Functional Hearing Assessment will be repeated to evaluate progress, quality of life, and patient satisfaction with the hearing aids.