Here at Alabama Hearing Associates, we pride ourselves on always putting our patients’ needs first.

Now there is a great need for social distancing, we have had to adapt our services so that we can still help our patients, wherever they may be.

If you haven’t already heard, we now offer ‘Ask The Audiologist‘ appointments that allow patients to see Dr. Susan and me from the comfort and safety of their own homes.

With this innovative new service, you can personally speak with a Doctor of Audiology regarding hearing loss and tinnitus. For our many patients who wear ReSound devices, we can also use the Remote Assist feature on the ReSound Smart and Smart 3D apps to adjust and fine-tune patients hearing aids without coming into contact with them.

With this said, we have anticipated that issues will arise when using this technology, and we’re here to help! In this article, I am going to go over the most common questions when using and setting up the ReSound Smart/Smart 3D app and how to fix them.

Connect your Hearing Aids to your Phone

  1. Go to “Settings” on your phone.
  2. Be sure to make sure that Bluetooth is on.
  3. Choose “Accessibility.”
  4. Within accessibility, there should be a “Hearing Devices” option, click on that.
  5. If you are connecting your hearing aid to your device for the first time, please skip to step 7 for further instruction.
  6. If you are RECONNECTING your hearing aid to your device, click on YOUR NAME’s hearing aids under the “Hearing Devices” menu.
  7. Scroll down to the bottom of the page and click “Forget Device.”
  8. Next, turn off your hearing aid(s).
  9. Battery: Remove the battery.
  10. Rechargeable: Connect the hearing aid to the charger.
  11. After the hearing aid has been turned off for a few moments, turn it back on.
  12. Battery: Re-insert the battery.
  13. Rechargeable: Remove hearing aid from the charger.
  14.  Wait for YOUR NAME’s hearing device to pop up under the “Hearing Devices” menu.
  15. Your phone will request that you “Pair” your devices if you only have one hearing aid, it will ask you this once, and if you have two with will ask you a second time, always choose to pair your device.
  16. Your hearing aid(s) should now be connected to your device.

Wireless Streaming and/or Phone Calls on an Android Device

Before doing anything else, try restarting your phone. If that doesn’t work, delete the Resound Smart/ Smart 3D app from your phone and re-download it.

Then, reconnect your hearing aids to the app. If all of those things have still not solved the problem, there are two main ways to fix it:

Option 1

  • Go to the Resound App and click on “MORE.”
  • Turn “Demo Mode” on, then turn it off.
  • The app will then search for the hearing aids.
  • Next, you will need to restart your hearing aids.
  • Battery: Remove the battery and then re-insert.
  • Rechargeable: Remove the hearing aid from the charger and then put it back.
  • Wait for your hearing aids to pair and then click continue.

Option 2

  • Go to your Resound App.
  • Click on the “MORE” tab.
  • Click on “Pair new hearing aids.”
  • Your phone should find the hearing aids, and then an icon saying “Found Hearing Aids” will show up.
  • Next, you will need to restart your hearing aid(s).
  • Battery: Remove the battery and then re-insert.
  • Rechargeable: Remove the hearing aid from the charger and then put it back.
  • Wait for pairing, and then click continue.

Troubleshooting Information

Bluetooth Tips

  • Always check to make sure your phone’s software is up to date! You will not always be notified when a new update is ready to be installed, to make sure to check in your settings regularly.
  • Make sure to close other apps while you are using the Resound App; having other apps running can cause it to not work as well or run slower.
  • Refresh your Bluetooth connection every few days! All you need to do is turn it off and then back on.
  • Make sure to restart your phone at least once a week; this gives it a chance to close unused apps and background programs.

The Resound App

  • First, try closing the app and reopening it.
  • Then, if needed, restart your phone.
  • If this doesn’t help, delete the app and then re-download it!
  • Make sure you have “Smart” or “Smart 3D’.
  • Turn on “Demo Mode,” and then turn it off.
  • Open the Resound App and click on the “More” tab.
  • Turn demo mode on, and then turn it off. You will need to restart both your phone and your hearing aid(s) to complete this.
  • Make sure that Bluetooth is enabled on the Smart/Smart 3D App.
  • Go to your “Settings” app on your phone, and scroll down, click on the Smart/Smart 3D App.
  • Check to make sure Bluetooth is on.

Trouble with Wireless Streaming or Phone Calls?

  • First, try restarting your phone.
  • Reconnect your hearing aids to Bluetooth, as detailed earlier.


Need help with ReSound Smart/3D App?

Although things may be changing all around us, it is important to remember that staying safe and healthy should always be a top priority.

We are very proud to be one of the first Audiology offices in Alabama to adopt a Tele Audiology service and hope that our patients will find it to be a valuable resource in the upcoming months.

If you do find that you have an issue not addressed in this article, please call us at (256) 319-4327 or click here to schedule an ‘Ask The Audiologist’ consultation.

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Dr. Jan Liles

Dr. Liles earned her bachelor’s degree from the University of Montevallo and her master’s degree from the University of Alabama. From 1991 to 2001, she worked with two ENT medical practices and initiated one of the first newborn hearing screening programs in the state. In 2002, she was awarded a doctorate in audiology from the University of Florida. Dr. Liles and her longtime best friend, Dr. Sheehy, founded Alabama Hearing Associates in January 2002.
    Basic Hearing Test

    A basic hearing test begins with an air conduction test. You will be seated in a soundproof booth and single-use, foam earphones will be inserted into your ear canals. The Audiologist will ask you to push a button or raise your hand when you barely hear a series of beeps (tones) presented at various frequencies (pitches) to obtain your air conduction thresholds.

    To determine whether your hearing loss is a conductive (mechanical) loss, sensorineural (permanent) loss or combination of the two, we perform a bone conduction test.  

    For this test, a head band is place on the bone behind one of the ears to obtain your bone conduction thresholds. This process provides a different form of sound transmission using vibration, which bypasses the eardrum and the middle ear bones and directly stimulates the auditory nerve. When you hear the beeps/tones, you will push a button or raise your hand.

    If bone conduction thresholds are better than air conduction thresholds (through the foam inserts), you have a conductive hearing loss. This suggests a problem with the mechanical structures (moving parts) of the ears.

    Conductive hearing loss is often a medically treatable condition for which we will provide you with a referral to an Ear, Nose and Throat (ENT) physician. However, if bone and air conduction thresholds match, it indicates a sensorineural hearing loss (permanent), and the treatment will likely involve hearing aids.



    Comprehensive 5-Year treatment plan with premium technology

    If you want premium “out of this world” technology and the highest level of service and expert support, our All-Inclusive treatment plan is the right investment for you.

    The All-Inclusive treatment plan offers long-term value for your on-the-go lifestyle, providing everything you need to connect with family and friends for years to come.


    • Stellar hearing devices from top manufacturer (rechargeable option available)

    • Wireless accessory included at no charge

    • Comprehensive Annual Visit including hearing assessment, hearing device adjustment, and 19-Point preventative maintenance valutaion

    • Bi-annual hearing aid software update and reprogramming

    • Same day diagnosis and in-office repair during weekdays for devices dropped off before 3:00 p.m.

    • 5-Year full-service repair warranty

    • Unlimited remote hearing aid adjustments

    • 100% moisture removal by Redux and cleaning

    • Hearing aid supplies (stock receivers, batteries, domes and filters)

    • $1000 contribution towards purchase of upgraded technology within 48 months

    • 3-Year replacement warranty for loss or damage (no deductible)

    • Dedicated team of hearing care experts at your service

    • Unlimited teleaudiology appointments

    • Access to our “speed of light” repair specialists

    Schedule Appointment

    Choose Your Level of Technology

    A Comprehensive12-Step Functional Hearing Assessment

    If you struggle to understand conversations in social situations, restaurants, or other noisy environments, you do not need to schedule a basic hearing test. You certainly don’t need to schedule a “free” hearing screening or online hearing test.

    You need to schedule a “Connect 365” Functional Hearing Assessment at Alabama Hearing Associates!

    Hearing Technology with a Methodical Plan

    Our community understands better than most what can be achieved when you combine technology with human intelligence and persistence. It is much the same with hearing technology.

    The latest hearing aid technology is incredibly powerful, offering stellar sound quality and performance. Wireless connections allow phone calls, music and television to stream directly to your hearing aids for exceptional clarity.

    But hearing aids do not fit and program themselves! For best outcomes, you also need the human touch and expertise provided by our Doctors of Audiology.

    How do I know my new hearing aids are working properly?

    Without verifying that the hearing aid is working correctly from the start, all of the other steps in the hearing aid fitting process are useless. The most sensitive quality control measure is something called Electroacoustic Analysis. We complete EAA on every new set of hearing aids, before delivery of repaired devices, and on an annual basis.

    What Is Real-Ear Measurement?

    Real-ear measurement (REM) is how an audiologist knows that hearing aids are working the way they should in each patient’s ears.

    Ears are as unique as a fingerprint. Because of this, every ear will collect sounds differently.

    Even if I had two patients with the exact same hearing loss and hearing aids, there’s almost no chance the hearing aids would be programmed the same way.

    Orientation, Counseling, and Follow-up

    Dr. Cliff (the creator of the Best Practice Pro Network) said it best:

    “Having a detailed orientation can dramatically improve how much success you have with hearing treatment.  Counseling & Follow-up care can also ensure that you have success for years to come.  Regular visits to a hearing care provider who spends the time to discuss treatment related information and who will maintain your devices is extremely important.”

    During the orientation, your provider will give you the tools you need to be a successful hearing aid user. Everyone has different learning styles and we want to make sure whatever works best for you is what’s used. After the 75 day adjustment period, routine checkups are necessary to maintain the hearing aids and to ensure optimal hearing healthcare. 

    Real World Adjustments

    Your hearing loss didn't occur overnight, so it will take some time to adjust to the hearing aids. Your patience and persistence will be well worth it.

    Wireless Connections

    Most hearing aids automatically come with wireless streaming from smartphones and it has been a lifesaver for those that are working remotely and spending hours on teleconferences. As for other wireless accessories, the two most popular solutions are a small microphone used in less-than-ideal listening environments and a TV streamer that streams the TV’s sound directly into your ears—which can be a lifesaver when watching British TV shows or during football season. If your audiologist believes they would be beneficial for you, they will discuss your options and demonstrate the device in the office.

    Assessing Outcomes

    To ensure the most success with your hearing devices, we measure the benefits of amplification at the end of your adjustment period—some of the surveys and tests included in the “Connect 365” Functional Hearing Assessment will be repeated to evaluate progress, quality of life, and patient satisfaction with the hearing aids.