So many things have changed since the beginning of the COVID-19 pandemic – we have rolled with the punches and made the necessary adjustments to maintain the standard of care our patients have come to expect.
Some questions we are often asked are: What precautions are you taking to ensure patient safety? What can I expect when I call the office to make an appointment? What is the procedure once I arrive for my appointment?
Patient safety is our top priority. All staff and patients are asked screening questions prior to entering.
How Are We Keeping You Safe?
Patients must wear a mask, sanitize their hands, and have their temperature taken upon entrance.
After patients have been seen by our audiologists, all surfaces in that room and our lobby are thoroughly wiped down and sanitized.
Each office also has a UV/ozone sanitizing light used to make sure the next day’s patients enter a safe environment.
Having a clean office is just another way we are helping our patients during these trying times!
Although this past year has been difficult for many, we are happy that our office continues to grow!
How Can I Make An Appointment?
You might have noticed that we have a new answering service – this allows us to direct your call more efficiently so that you can speak with someone promptly.
If you happen to get to our voicemail, don’t worry! It just means we are on the phone helping another patient, but we check our messages promptly, so leave us a message, and we’ll call you right back.
In addition to our regularly scheduled appointments, we have implemented scheduled drop-offs and pick-ups.
Scheduling these times allows us to keep proper distancing measures in effect for the patients coming in or out for appointments, as well as patients accessing our drop boxes.
What Happens When I Arrive For My Appointment?
When you arrive for your appointment, you’ll wait in your car and call the office so that the front desk staff can ask our COVID-19 screening questions.
Once we have asked the questions, you will then be asked to either continue waiting in your car or to come to the door if we are ready for you.
If you have paperwork that needs to be filled out, it will be brought to your car.
We hope that one day soon, masks will be a thing of the past – we miss seeing all of your smiling faces!
Until then, we will continue to keep the safety of our patients and staff a top priority, and we are so grateful for your support in this endeavor.
If you have any questions about our COVID protocols or making an appointment, please call us at 256-319-4327 or submit a contact request, and we will reach you at our earliest availability.