Do I need to come back after my hearing aids are fit?

Hearing aids are not a quick fix, and better hearing is truly a journey.

Whether it is reprogramming, hearing aid cleaning, or even Bluetooth troubleshooting, follow-up care is necessary for the continued success of any hearing aid user.

Our “Continued Care & Coverage Plan” allows you to have the continued support of a hearing expert throughout the year.

Hearing Care

What is covered in the Continued Care & Coverage Plan?

• Dedicated team of hearing care experts at your service
• Comprehensive Annual Visit including hearing assessment, adjustment, and a 19-Point Preventative Maintenance Evaluation
• 100% Moisture removal (Redux) and cleaning
• Two Tele Audiology appointments
• Bi-annual hearing aid software updates and reprogramming
• Hearing aid supplies (stock receivers, batteries, domes & filters)
• Access to our “speed of light” repair specialists within 2 business days
• $100 Discount on any out-of-warranty factory repairs

Why is follow-up care important?

Our goal is to ensure that no patient ever has a “hearing aid emergency” where their aids stop functioning altogether on the weekend, holiday, or anytime that it is inconvenient to come into the office.

Hearing Care

While accidents (and excessive earwax) happen, the best way to prevent these sudden hearing aid failures is routine maintenance.

Some of the things you can do on your own (such as replacing the wax guards or using your hearing aid brush), but some things require a trained professional (such as taking the hearing aid apart to replace parts and removing wax from your ears).

Who is eligible for a “Continued Care & Coverage Plan”?

Follow-up care is vital for everyone, whether they are experienced or new hearing aid users.

Because of this, our plan is available for anyone – whether your hearing aids are brand new, older, or even purchased elsewhere.

The only exclusion is for people who purchased locked hearing aids from a business, such as Costco, that has locked them from any outside services and reprogramming.

What happens if I do not purchase the “Continued Care & Coverage Plan”?

Most of our patients have a minimum of two appointments in our office throughout the year: a quick clean and check and a more involved annual hearing aid check.

If you choose not to purchase a plan, you will pay out of pocket at the time of service.

Even without any unexpected hearing aid appointments, such as firmware updates, Bluetooth issues following a cell phone software update, changes in hearing, a hearing aid accident, or our repair and recovery services, you’ll likely spend at least $300.

Our biggest concern if someone does not purchase a coverage plan is that they will put off coming in or refuse important services because they are trying to save money.

This leads to hearing aids that stop working at inopportune times and drop-off appointments for our repair and recovery services – prices that can be upwards of $100 per incident.

When you invest in our “Continued Care & Coverage Plan,” you will never have to worry about what needs to be done to ensure you are hearing your best – anything we do in our office is covered.

If you have any questions about our Continued Care & Coverage Plan, please call us at 256-319-4327 or submit a contact request and we will reach you at our earliest availability.

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Dr. Jan Liles

Dr. Liles earned her bachelor’s degree from the University of Montevallo and her master’s degree from the University of Alabama. From 1991 to 2001, she worked with two ENT medical practices and initiated one of the first newborn hearing screening programs in the state. In 2002, she was awarded a doctorate in audiology from the University of Florida. Dr. Liles and her longtime best friend, Dr. Sheehy, founded Alabama Hearing Associates in January 2002.
    Basic Hearing Test

    A basic hearing test begins with an air conduction test. You will be seated in a soundproof booth and single-use, foam earphones will be inserted into your ear canals. The Audiologist will ask you to push a button or raise your hand when you barely hear a series of beeps (tones) presented at various frequencies (pitches) to obtain your air conduction thresholds.

    To determine whether your hearing loss is a conductive (mechanical) loss, sensorineural (permanent) loss or combination of the two, we perform a bone conduction test.  

    For this test, a head band is place on the bone behind one of the ears to obtain your bone conduction thresholds. This process provides a different form of sound transmission using vibration, which bypasses the eardrum and the middle ear bones and directly stimulates the auditory nerve. When you hear the beeps/tones, you will push a button or raise your hand.

    If bone conduction thresholds are better than air conduction thresholds (through the foam inserts), you have a conductive hearing loss. This suggests a problem with the mechanical structures (moving parts) of the ears.

    Conductive hearing loss is often a medically treatable condition for which we will provide you with a referral to an Ear, Nose and Throat (ENT) physician. However, if bone and air conduction thresholds match, it indicates a sensorineural hearing loss (permanent), and the treatment will likely involve hearing aids.



    Comprehensive 5-Year treatment plan with premium technology

    If you want premium “out of this world” technology and the highest level of service and expert support, our All-Inclusive treatment plan is the right investment for you.

    The All-Inclusive treatment plan offers long-term value for your on-the-go lifestyle, providing everything you need to connect with family and friends for years to come.


    • Stellar hearing devices from top manufacturer (rechargeable option available)

    • Wireless accessory included at no charge

    • Comprehensive Annual Visit including hearing assessment, hearing device adjustment, and 19-Point preventative maintenance valutaion

    • Bi-annual hearing aid software update and reprogramming

    • Same day diagnosis and in-office repair during weekdays for devices dropped off before 3:00 p.m.

    • 5-Year full-service repair warranty

    • Unlimited remote hearing aid adjustments

    • 100% moisture removal by Redux and cleaning

    • Hearing aid supplies (stock receivers, batteries, domes and filters)

    • $1000 contribution towards purchase of upgraded technology within 48 months

    • 3-Year replacement warranty for loss or damage (no deductible)

    • Dedicated team of hearing care experts at your service

    • Unlimited teleaudiology appointments

    • Access to our “speed of light” repair specialists