Here at Alabama Hearing Associates, we pride ourselves on always putting our patients’ needs first. Now there is a great need for social distancing, we have had to adapt our services so that we can still help our patients, wherever they may be.

If you haven’t already heard, we now offer ‘Ask The Audiologist‘ appointments that allow patients to see Dr. Susan and me from the comfort and safety of their own homes.

With this innovative new service, you can personally speak with a Doctor of Audiology regarding hearing loss and tinnitus. For our many patients who wear ReSound devices, we can also use the Remote Assist feature on the ReSound Smart and Smart 3D apps to adjust and fine-tune patients hearing aids without coming into contact with them.

With this said, we have anticipated that issues will arise when using this technology, and we’re here to help! In this article, I am going to go over the most common questions when using and setting up the ReSound Smart/Smart 3D app and how to fix them.

Connect your Hearing Aids to your Phone

  1. Go to “Settings” on your phone.
  2. Be sure to make sure that Bluetooth is on.
  3. Choose “Accessibility.”
  4. Within accessibility, there should be a “Hearing Devices” option, click on that.
  5. If you are connecting your hearing aid to your device for the first time, please skip to step 7 for further instruction.
  6. If you are RECONNECTING your hearing aid to your device, click on YOUR NAME’s hearing aids under the “Hearing Devices” menu.
  7. Scroll down to the bottom of the page and click “Forget Device.”
  8. Next, turn off your hearing aid(s).
  9. Battery: Remove the battery.
  10. Rechargeable: Connect the hearing aid to the charger.
  11. After the hearing aid has been turned off for a few moments, turn it back on.
  12. Battery: Re-insert the battery.
  13. Rechargeable: Remove hearing aid from the charger.
  14.  Wait for YOUR NAME’s hearing device to pop up under the “Hearing Devices” menu.
  15. Your phone will request that you “Pair” your devices if you only have one hearing aid, it will ask you this once, and if you have two with will ask you a second time, always choose to pair your device.
  16. Your hearing aid(s) should now be connected to your device.

Wireless Streaming and/or Phone Calls on an Android Device

Before doing anything else, try restarting your phone. If that doesn’t work, delete the Resound Smart/ Smart 3D app from your phone and re-download it. Then, reconnect your hearing aids to the app. If all of those things have still not solved the problem, there are two main ways to fix it:

Option 1

  • Go to the Resound App and click on “MORE.”
  • Turn “Demo Mode” on, then turn it off.
  • The app will then search for the hearing aids.
  • Next, you will need to restart your hearing aids.
  • Battery: Remove the battery and then re-insert.
  • Rechargeable: Remove hearing aid from the charger and then put it back.
  • Wait for your hearing aids to pair and then click continue.

Option 2

  • Go to your Resound App.
  • Click on the “MORE” tab.
  • Click on “Pair new hearing aids.”
  • Your phone should find the hearing aids, and then an icon saying “Found Hearing Aids” will show up.
  • Next, you will need to restart your hearing aid(s).
  • Battery: Remove the battery and then re-insert.
  • Rechargeable: Remove hearing aid from the charger and then put it back.
  • Wait for pairing, and then click continue.

Troubleshooting Information

Bluetooth Tips

  • Always check to make sure your phone’s software is up to date! You will not always be notified when a new update is ready to be installed, to make sure to check in your settings regularly.
  • Make sure to close other apps while you are using the Resound App; having other apps running can cause it to not work as well or run slower.
  • Refresh your Bluetooth connection every few days! All you need to do is turn it off and then back on.
  • Make sure to restart your phone at least once a week; this gives it a chance to close unused apps and background programs.

The Resound App

  • First, try closing the app and reopening it.
  • Then, if needed, restart your phone.
  • If this doesn’t help, delete the app and then re-download it!
  • Make sure you have “Smart” or “Smart 3D’.
  • Turn on “Demo Mode,” and then turn it off.
  • Open the Resound App and click on the “More” tab.
  • Turn demo mode on, and then turn it off. You will need to restart both your phone and your hearing aid(s) to complete this.
  • Make sure that Bluetooth is enabled on the Smart/Smart 3D App.
  • Go to your “Settings” app on your phone, and scroll down, click on the Smart/Smart 3D App.
  • Check to make sure Bluetooth is on.

Trouble with Wireless Streaming or Phone Calls?

  • First, try restarting your phone.
  • Reconnect your hearing aids to Bluetooth, as detailed earlier.

Although things may be changing all around us, it is important to remember that staying safe and healthy should always be a top priority.

We are very proud to be one of the first Audiology offices in Alabama to adopt a Tele Audiology service and hope that our patients will find it to be a valuable resource in the upcoming months.

If you do find that you have an issue not addressed in this article, please call us at (256) 319-4327 or click here to schedule an ‘Ask The Audiologist’ consultation.

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Dr. Jan Liles

Dr. Jan Liles

Dr. Liles earned her bachelor’s degree from the University of Montevallo and her master’s degree from the University of Alabama. From 1991 to 2001, she worked with two ENT medical practices and initiated one of the first newborn hearing screening programs in the state. In 2002, she was awarded a doctorate in audiology from the University of Florida. Dr. Liles and her longtime best friend, Dr. Sheehy, founded Alabama Hearing Associates in January 2002.