Hearing aids are not a quick fix, and better hearing is truly a journey. Once you step out of our clinic, you are responsible for your hearing aids. It’s just like purchasing any other device; you need to take care of your hearing aids and ensure that you are using them correctly. Our Continued Care Coverage Plan is like a safety net for your hearing aids, providing you the professional and technical support throughout the year.

Do I need to come back after my hearing aids are fit?

Whether it is reprogramming, hearing aid cleaning, or even Bluetooth troubleshooting, follow-up care is necessary for the continued success of any hearing aid user.

Our “Continued Care Coverage Plan” allows you to have the continued support of a hearing expert throughout the year.

Hearing Care

What is covered in the Continued Care Coverage Plan?

• Dedicated team of hearing care experts at your service
• Comprehensive Annual Visit including hearing assessment, adjustment, and a 19-Point Preventative Maintenance Evaluation
• 100% Moisture removal (Redux) and cleaning
• Two Tele Audiology appointments
• Bi-annual hearing aid software updates and reprogramming
• Hearing aid supplies (stock receivers, batteries, domes & filters)
• Access to our “speed of light” repair specialists within 2 business days
• $100 Discount on any out-of-warranty factory repairs

Why is follow-up care important?

Our goal is to ensure that no patient ever has a “hearing aid emergency” where their aids stop functioning altogether on the weekend, holiday, or anytime that it is inconvenient to come into the office.

Hearing Care

While accidents (and excessive earwax) happen, the best way to prevent these sudden hearing aid failures is routine maintenance.

Some of the things you can do on your own (such as replacing the wax guards or using your hearing aid brush), but some things require a trained professional (such as taking the hearing aid apart to replace parts and removing wax from your ears).

Who is eligible for a “Continued Care Coverage Plan”?

Follow-up care is vital for everyone, whether they are experienced or new hearing aid users.

Because of this, our plan is available for anyone – whether your hearing aids are brand new, older, or even purchased elsewhere.

The only exclusion is for people who purchased locked hearing aids from a business, such as Costco, that has locked them from any outside services and reprogramming.

What happens if I do not purchase the “Continued Care & Coverage Plan”?

Most of our patients have a minimum of two appointments in our office throughout the year: a quick clean and check and a more involved annual hearing aid check.

If you choose not to purchase a plan, you will pay out of pocket at the time of service.

Even without any unexpected hearing aid appointments, such as firmware updates, Bluetooth issues following a cell phone software update, changes in hearing, a hearing aid accident, or our repair and recovery services, you’ll likely spend at least $300.

Our biggest concern if someone does not purchase a coverage plan is that they will put off coming in or refuse important services because they are trying to save money.

This leads to hearing aids that stop working at inopportune times and drop-off appointments for our repair and recovery services – prices that can be upwards of $100 per incident.

When you invest in our “Continued Care & Coverage Plan,” you will never have to worry about what needs to be done to ensure you are hearing your best – anything we do in our office is covered.

If you have any questions about our Continued Care & Coverage Plan, please call us at 256-319-4327 or submit a contact request and we will reach you at our earliest availability.

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Dr. Jan Liles

Dr. Liles earned her bachelor’s degree from the University of Montevallo and her master’s degree from the University of Alabama. From 1991 to 2001, she worked with two ENT medical practices and initiated one of the first newborn hearing screening programs in the state. In 2002, she was awarded a doctorate in audiology from the University of Florida. Dr. Liles and her longtime best friend, Dr. Sheehy, founded Alabama Hearing Associates in January 2002.